Job Cards
Aluva • All time • Click any cell to edit
Today's vehicles
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JCs opened today
Pending vehicles
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open, all dates
Delivered today
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—
Same-day delivery
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opened & delivered today
Adviser split — today
| # | JC | Date | Reg | Customer | Phone | Model | Service | RPT | Booking | Adviser | Tech | Final Insp | Status | VAS | Bill # | Labour (₹) | Spares (₹) | Pay | Total (₹) | Remarks | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Dashboard
Independent filters — these don't change the Job Cards view • Trend always shows the last 14 days
Total JCs
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in current view
Delivered
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—
Labour
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billed, current view
Spares
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billed, current view
VAS canvassed
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—
New / returning customers
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—
JCs per day — last 14 days
Advisers — JCs · VAS attach %
Service mix
Advisers — revenue labour + spares
Technicians — revenue labour + spares
PSF — customer satisfaction
CSI — 7-day avg
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out of 5
Calls — 7 days
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Open issues
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Issue Raised, last 7 days
Repeat complaints — same vehicle/customer back within 2 weeks
Repeat complaints
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Most repeats — technician
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Most repeats — adviser
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By technician
Reasons — from the remark logged at entry
VAS performance
VAS today
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VAS MTD
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Avg per JC
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items ÷ JCs, MTD
Bookings
CRE call bookings • Click Status or Remarks to edit
Booked for today
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Reported
—
—
Still expected
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pending, booked today
Overdue (no-show)
—
pending, earlier dates
| # | Booked for | Customer | Phone | Reg | Model | Service | Branch | CRE | Status | JC | Remarks | 📞 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Bookings load after migration — run baserow_migration_v2.py | ||||||||||||
PSF — Post-Service Follow-up
One feedback call per delivered vehicle — logged by whoever makes it (branch CRE or call center)
| JC | Delivered | Customer | Phone | Model | Branch | Adviser | Technician | Feedback call | Notes | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
PSF activates after migration — run baserow_migration_v2.py | ||||||||||
Booking Performance
Across all branches •
Bookings taken
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Reported
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—
Pending
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Overdue (no-show)
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pending, date passed
Cancelled
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Conversion
—
reported ÷ taken
By branch
CRE leaderboard
By service type
Follow-up effort — 📞 calls logged on bookings in range
PSF Insights
Post-service follow-up •
Call coverage
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reached ÷ delivered
Not yet reached
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in queue / unanswered
Avg CSI
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out of 5
Satisfied
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of reached
Issues raised
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escalated
Top complaint
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issues + minor
By branch
Call outcomes
Complaint categories — issues raised + minor issues, most frequent first
Live issues
Live Issues
Complaints raised during PSF • close the loop once the in-charge has spoken to the customer
| JC | Delivered | Customer | Phone | Branch | Adviser | CSI | Feedback | Issue status | |
|---|---|---|---|---|---|---|---|---|---|
Live issues activate after PSF is set up — run baserow_migration_v2.py | |||||||||
Complaints Analysis
PSF complaints + repeat complaints •
Complaints
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PSF issues raised
Repeat complaints
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same vehicle ≤2 wks
Complaint rate
—
complaints ÷ delivered
Top category
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By branch — most complaints
By complaint category
Minor issues — logged, not escalated to Live Issues
Minor issues — recent latest 8 in range
By technician — complaints & repeats
By adviser — complaints
Edit Requests
Requests from branch/adviser to correct closed JCs •
| JC | Field | Current → Proposed | Reason | Requested by | Status | Action |
|---|---|---|---|---|---|---|
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Staff Register
Advisers, technicians & CREs — add a joiner, retire a leaver, move a branch. This drives the dropdowns on job cards and bookings. •
| Name | Role | Branch | Status | Action |
|---|---|---|---|---|
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Logins
Who can sign in — set roles, branches and passwords. Admin only. •
| Username | Role | Branch / adviser | Status | Action |
|---|---|---|---|---|
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Customer Lookup
Search any customer by phone, registration or name — full visit history, PSF feedback and issue resolutions across branches
| Customer | Phone | Reg | Model | Visits | Last visit | Branch(es) | Issues | |
|---|---|---|---|---|---|---|---|---|
| Type at least 3 characters to search. | ||||||||
Performance report
Adviser / technician performance for salary & incentive. Pick a date range, then download a detailed CSV for accounts to cross-check.
Pick a range and press Show.