Job Cards
Aluva • All time • Click any cell to edit
| JC | Date | Reg | Customer | Phone | Model | Service | RPT | Booking | Adviser | Tech | Final Insp | Status | VAS | Bill # | Labour (₹) | Spares (₹) | Pay | Total (₹) | Remarks |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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Dashboard
Independent filters — these don't change the Job Cards view • Trend always shows the last 14 days
Total JCs
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in current view
Delivered
—
—
VAS canvassed
—
—
Unique customers
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by phone
JCs per day — last 14 days
Advisers — JCs · VAS attach %
Service mix
PSF — customer satisfaction
CSI — 7-day avg
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out of 5
Calls — 7 days
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Open issues
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Issue Raised, last 7 days
VAS performance
VAS today
—
VAS MTD
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Avg per JC
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items ÷ JCs, MTD
Bookings
CRE call bookings • Click Status or Remarks to edit
| Booked for | Customer | Phone | Reg | Model | Service | Branch | CRE | Status | JC | Remarks |
|---|---|---|---|---|---|---|---|---|---|---|
Bookings load after migration — run baserow_migration_v2.py | ||||||||||
PSF — Post-Service Follow-up
Next-day follow-up call (branch CRE) • the 3-day PSF-cell call is logged in HiRise
| JC | Delivered | Customer | Phone | Model | Branch | Adviser | Next-day call | 3-day call | Actions |
|---|---|---|---|---|---|---|---|---|---|
PSF activates after migration — run baserow_migration_v2.py | |||||||||
Booking Performance
Across all branches •
Bookings taken
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Reported
—
—
Pending
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Cancelled
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Conversion
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reported ÷ taken
By branch
CRE leaderboard
PSF Insights
Post-service follow-up •
Next-day coverage
—
CRE ÷ delivered
3-day coverage
—
cell ÷ delivered
Avg CSI
—
both calls, /5
Issues raised
—
either call
By branch
Live issues
Live Issues
Complaints raised during PSF • close the loop once the in-charge has spoken to the customer
| JC | Delivered | Customer | Phone | Branch | Adviser | CSI | Feedback | Issue status | |
|---|---|---|---|---|---|---|---|---|---|
Live issues activate after PSF is set up — run baserow_migration_v2.py | |||||||||
Complaints Analysis
PSF complaints + repeat complaints •
Complaints
—
PSF issues raised
Repeat complaints
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same vehicle ≤2 wks
Complaint rate
—
complaints ÷ delivered
Top category
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By branch — most complaints
By complaint category
By technician — complaints & repeats
By adviser — complaints
Edit Requests
Requests from branch/adviser to correct closed JCs •
| JC | Field | Current → Proposed | Reason | Requested by | Status | Action |
|---|---|---|---|---|---|---|
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